Automatically collected information about you

This includes information that is automatically stored by cookies and other session tools. For example, shopping cart information, IP address, shopping history (if any), etc. This information is used to improve your customer experience. When you use our services or search the content of our site, your activities may be recorded.

Information publicly available

We may collect information about you that is publicly available.

How we use your personal data

We use your personal data for:

to offer you our service. This includes, for example, the registration of the account, the conclusion and execution of the contract, the financial-accounting accounting, the issuing of invoices, debt collection; providing you with other products and services you have requested; offering you promotional items at your request and communicating with you about these products and services; communication and interaction with you; and notifies you of any changes to any services.
to improve your customer experience;
to fulfill an obligation in accordance with the law or the contract;
We use your personal data for legitimate reasons and / or with your consent.

Based on the conclusion of a contract or the fulfillment of the contractual obligations, we process your personal data for the following purposes:

to identify you;
to offer you a service or to send / offer you a product;
to communicate with you for either sales or billing;
Based on a legitimate interest, we process your personal data for the following purposes:

to send you personalized offers
to manage and analyze our customer base (purchasing behavior and history) to improve the quality, variety and availability of products / services offered / provided;
As long as you have not informed us otherwise, we consider it to be our legitimate interest to provide products / services that are similar or identical to your purchase / browsing history behavior.

With your agreement we will process your personal data for the following purposes:

to send you newsletters and offers
for other purposes for which we have requested your consent;
We process your personal data to fulfill the obligations arising from the law and / or to use your personal data for the options provided by law. We reserve the right to anonymize personal data collected and to use such data. We will use the data outside the scope of this Policy only when it is anonymous. We store your billing information and other information collected about you for as long as necessary for accounting purposes or other obligations arising from the law, but not more than 10 years.

We may process personal data for other purposes not listed here, but are compatible with the original purpose for which the data were collected. To do this, we will ensure that:

the link between the purposes, the context and the nature of the personal data is appropriate for further processing;
further processing will not affect your interests and
there is an adequate guarantee for processing.
We will inform you of any further processing and purposes.

Who else can access your personal data?

We do not share personal data with strangers. Personal data about you is provided, in some cases, to our trusted partners to provide you with the opportunity to provide your service or to improve the customer experience.

TerraMetal will make available to certain employees (for example the financial-accounting, commercial, support, billing, legal department) information and personal data provided by you for the sole purpose of properly providing the services. Each of these employees will receive special instructions regarding the processing of your own personal data, TerraMetal taking responsibility for the way in which their employees record, store and use this data.

We share your data with:

MobilPay (our online payment processing partner)
FanCourier (one of our partners who deals with the delivery of the ordered products / services)
NemoExpress (one of our partners who deals with the delivery of the ordered products / services)
Accounting firm (for processing invoices)
Newsman (our partner who deals with sending newsletters for the purpose of informing you about any news, promotions or offers)
Google

We only work with processing partners who are able to ensure an adequate level of protection of your personal data. We disclose your personal data to third parties or civil servants when we are legally obligated to do so. We may disclose your personal data to third parties if you have given your consent or if there are any other legal reasons for doing so.

How we ensure data security

We do our best to keep your personal data safe. We use secure protocols for data communication and transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks.

Even if we try our best, we cannot guarantee the security of information. However, we promise to notify the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do our best to prevent security breaches and assist the authorities in the event of violations.

If you have an account with us, please note that you must keep your username and password secret.

children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.