PROFESSIONAL / Seller – TerraMetal, the commercial name of TERRAMETAL SRL with its professional headquarters in Chintelnic Village, Nr. 292, Com. Șieu Măgheruș, correspondence address in Chintelnic Village, Nr. 292 Com. Șieu Măgheruș, Bistrita-Năsăud County, having the order number in the Trade Register J06 / 136/2006, unique fiscal registration code no. 18,413,573.

Professional: The product seller, contracting party within the distance contract concluded on the website.

Brand: product brand.

Site – the domain www.terrametal.ro and its sub-domains;

Product: products with the characteristic elements specified on the website.

Consumer / User / Client: any natural person or group of natural persons constituted in associations, as defined by the Community acquis on consumer protection, and which is a contracting party to the distance contract concluded on the website.

Buyer: The user / customer / consumer, natural person or group of natural persons, a legal person or any legal entity that creates an Account on the Site and places an order or any other person designated by the Consumer who pays the selling price of the ordered product .

Goods and Services – all products and / or services, including documents and services mentioned in the Order, to be delivered by the Seller, the Buyer, after the conclusion of the Contract.

Communication / Information Communicated: any information communicated exclusively digitally and exclusively through a durable medium, between the Professional and the User.

Remote Contract: any distance contract concluded between the contracting parties on the basis of the terms and conditions of the website that have become opposable to the contracting parties from the moment when the confirmation of the purchase order / option is communicated by the Professional.

User’s account: section created on the website that allows communications between the contracting parties.

Order / Purchase Option: the communication by the User through the website of his / her order / option to purchase the product that he has added digitally to his virtual shopping cart on the website.

In Stock / Product Is In Stock: communicating the availability of the product so that it can be ordered.

The recipient of the Packaged Product: The buyer who receives the packaged product at the delivery address communicated by the User through the website.

Content of the Site

· All information on the Site that can be visited, viewed or otherwise accessed through the use of electronic equipment;

· The content of any e-mail sent to the Buyers by the Seller by electronic means and / or any other available means of communication;

· Any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;

· Information regarding the Goods and / or Services and / or the tariffs practiced by the Seller in a certain period;

· Information related to the Goods and / or Services and / or tariffs practiced by a third party with whom the Seller has concluded partnership contracts, within a certain period;

· Seller data, or other privileged data of the Seller.

Newsletter – means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) on the Goods and Services and / or the promotions carried out by the Seller during a certain period, without any commitment from the Seller with reference to the information contained of this.

Transaction – collection or reimbursement of an amount resulting from the sale of a good and / or service by TerraMetal, to the Buyer, by using the services of the card processor approved by the Seller, regardless of the method of delivery.

Website Content: words, graphic symbols or combinations thereof that are produced and delivered on the website in digital format intrinsically (such as: the source program and the related programs of the website, the database of the website, etc.) or explicitly, by means such as: texts that are constituted or not in documents, fields with presentations, specifications, interactive forms.

Abusive Use: the use of the content of the website by the User other than by the means communicated, or contrary to the Terms and conditions, or by ways that contravene the law and which may cause harm, including to third parties.

Violations: the use of the content of the website by third parties other than by the means communicated, or contrary to the Terms and Conditions, or by means that contravene the law and which may cause harm to the Professional, the User or other third parties.

Purchase Invoice: the invoice for the purchase of the product, communicated to the Consumer.

Other Instructions (additional): information on the use of the ordered products, additionally communicated by the Professional, other than those communicated in the section “Instructions and quality certificate”, insofar as such instructions are considered necessary by the User and are provided by the User suppliers of products.


Orders are placed on the site, by adding the desired Goods to the shopping cart, by the Buyer, following the completion of the Order and committing itself to payment by one of the methods indicated expressly. Once added to the shopping cart, a Good is available for purchase as long as there is stock available for it. Adding a Good to your shopping cart, in the absence

the completion of the Order, does not entail the registration of an Order, nor the automatic reservation of the Good.

By completing the Order, the Buyer agrees that all the data provided by it, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

If the ha! Store confirms the order in full, this will imply full acceptance of the terms of the Order.

The acceptance of the Order by TerraMetal is considered completed when there is an electronic confirmation (via e-mail) from the Seller to the Buyer, according to which the Order has been verified, and will enter the delivery process, without requiring a confirmation of receipt from Buyer’s side.

This Remote Contract will enter into force upon final confirmation of the Order by the Seller.

Payment method:

Payment can be made:

– payment by card on the site when placing the order;

– refund on delivery of products

Delivery of products:

Once the order is placed on the site, the order will be in your possession within one to two working days.

Our company uses the courier services provided by various companies for the delivery of orders. We do not accept responsibility for delays in delivery due to the supplier or courier. Also, any damage, damage or loss that occurred during the transport to the recipient falls to the carrier.

When you or a third party designated by you, other than the carrier, comes into physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.

In the case of persons who have not fulfilled their contractual, pecuniary or other obligations towards the Seller, we reserve the right not to honor and issue orders.

Return and Exchange:

If, for various reasons, you are not satisfied with the purchased product, you can return it or change it within 15 days from the date of receipt of the order.

Product return methods:

By Fast Courier – parcel without reimbursement in which the data of the account in which the money will be returned will be entered.

Method of refunding money: bank transfer within 10 days of receiving the return parcel.

In the event of a change of products, you must contact us in advance to provide us with information about the product you wish to change as well as the product you wish to change.

Product change methods:

By Fast Courier – parcel without reimbursement (when delivering the new product by the courier, you must return the original one ordered).

The courier fees for changing products are 15 lei for Bucharest and 25 lei for the country.

For the products in PROMOTION (purchased at a lower price than the normal price), the exchange with a size other than the one purchased may entail additional costs adding up the difference between the full price of the product and the price paid by the customer if the desired size for the exchange she is also not in PROMOTION.

CAREFUL! The return or change of the products must be made within a maximum of 15 days from the moment of receiving the order placed on our site. The products must be in the original packaging, have all the labels, not be washed and not damaged in any way. All taxes regarding the return of the products, the return of the money as well as the reshipment of new products will be borne by the buyer.


As a result of the legislation in force, the store has no responsibility for:

1. delays in delivery due to the supplier, courier or for other reasons (provision of incorrect delivery data by the customer, failure to confirm the order in time)

2. Damage, damage or loss during transportation to the consignee

3. inconveniences created by the disruption of access to the store due to the Internet service provider (ISP)

4. the content or nature of the websites through which a customer reaches the store

We reserve the right to refuse an order at any time during the ordering process for several reasons, including:

a. The ordered product is not in stock

b. identifying an error in the product information, including the price or a promotional offer.


We reserve the right to make any changes to these Terms and Conditions, as well as any changes to the site, without any prior notification of users.